Privacy Policy — dj47

1. Introduction & Scope

This Privacy Policy ("Policy") describes how dj47 ("we", "us", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "the Player") who access or use the dj47 online gaming platform located at dj47.app and its associated services. dj47 is an online gaming destination serving players across Bangladesh, offering cricket betting, live casino, slot games, crash games, and related entertainment products.

This Policy applies to all personal data collected through the dj47 website, mobile-optimised interface, customer support channels, and any other touchpoints through which you interact with us. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together govern your use of the dj47 platform.

By registering a dj47 account or by continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood its contents. If you do not agree with any part of this Policy, you must cease using the platform and contact us to close your account.

2. Data We Collect

dj47 collects personal data only where it is necessary for a legitimate purpose as described in this Policy. The categories of data we collect include:

2.1 Registration & Identity Data

When you create a dj47 account, we collect your full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to verify your identity, confirm that you meet the 18+ age eligibility requirement, and create your player account.

2.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address (e.g., a utility bill or bank statement). These documents are used solely for identity verification and fraud prevention purposes.

2.3 Financial & Transaction Data

We collect details of deposits, withdrawals, and betting transactions made on the platform. This includes payment method identifiers (such as your bKash, Nagad, or Rocket wallet number), transaction amounts, timestamps, and transaction reference numbers. We do not store full payment card numbers or mobile banking PINs.

2.4 Usage & Session Data

We automatically collect data about how you interact with the dj47 platform, including your IP address, device type and operating system, browser type and version, pages visited, games played, session duration, betting patterns, and click-stream data. This data is used for security monitoring, platform optimisation, and responsible gaming oversight.

2.5 Communication Data

When you contact our support team — whether by email, live chat, or any other channel — we retain records of those communications, including the content of messages and any information you provide during the exchange. This allows us to track the resolution of issues and maintain service quality.

2.6 Marketing Preferences

If you have opted in to receive promotional communications from dj47, we store a record of your marketing preferences. You may update or withdraw your consent at any time through your account settings or by contacting [email protected].

3. How We Use Your Data

dj47 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your player account, including verifying your identity and age eligibility.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer partners operating in Bangladesh.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: Monitoring betting and deposit patterns to identify potential signs of problem gambling and to enforce self-imposed limits, cooling-off periods, and self-exclusion requests.
• Platform improvement: Analysing aggregated usage data to improve the design, performance, and content of the dj47 platform, including its games catalogue and betting markets.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance.
• Legal compliance: Fulfilling obligations under applicable laws, including responding to lawful requests from regulatory authorities, law enforcement agencies, or courts.
• Marketing communications: Sending you information about dj47 promotions, bonuses, and seasonal offers — but only where you have provided explicit consent, and only until you withdraw that consent.

4. Data Sharing & Third Parties

dj47 does not sell your personal data to third parties. We share your data only in the following limited and controlled circumstances:

4.1 Payment Processors

To process deposits and withdrawals, we share the minimum necessary payment data with our approved payment partners, which currently include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank. These partners are contractually obligated to process your data only for payment-related purposes and in accordance with applicable data protection standards.

4.2 Game Content Providers

Games on dj47 are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, session identifiers and anonymised gameplay data may be transmitted to the relevant studio for game operation purposes. These providers do not receive your full identity data.

4.3 Technology & Infrastructure Partners

We use third-party cloud infrastructure and technology service providers to host the dj47 platform, process data, and deliver services. These providers act as data processors under our instruction and are bound by strict data processing agreements. They are not permitted to use your data for their own purposes.

4.4 Legal & Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of dj47, its players, or the public. We will notify you of any such disclosure where permitted by law.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of dj47's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players of any such transfer and the privacy implications before it takes effect.

5. Cookies & Tracking Technologies

dj47 uses cookies and similar tracking technologies (including local storage and session storage) to operate and improve the platform. Cookies are small text files placed on your device when you visit the dj47 website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how players navigate and use the dj47 platform, such as which pages are visited most frequently and where errors occur. This data is used exclusively for platform improvement.
• Functional Cookies: Remember your preferences, such as your selected language, preferred payment method, or last-played game category, to personalise your experience on return visits.
• Marketing Cookies: Used only where you have provided explicit consent. These track whether you arrived at dj47 via a promotional link and are used to attribute bonus credits accurately. dj47 does not use third-party advertising network cookies.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the dj47 platform. To opt out of analytics cookies, adjust your browser's cookie settings or contact [email protected].

6. Data Retention

dj47 retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with the following schedule:

• Account & Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in line with anti-money-laundering record-keeping best practices.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Retained for five (5) years from the date of verification or from the date of account closure, whichever is later.
• Support Communication Logs: Retained for two (2) years from the date of the last communication in a given support thread.
• Usage & Session Data: Retained for up to twelve (12) months in identifiable form; aggregated and anonymised thereafter for platform analytics.
• Marketing Preference Records: Retained for the duration of your account. Where consent is withdrawn, we retain a record of the withdrawal for three (3) years to demonstrate compliance.

Where data is no longer required for any of the above purposes and no legal obligation requires its retention, we will securely delete or anonymise it.

7. Data Security

dj47 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for all sensitive personal data stored in our databases, including identity documents and financial records.
• Role-based access controls ensuring that only authorised personnel with a legitimate need can access player data.
• Regular security audits and penetration testing of the dj47 platform infrastructure.
• Two-factor authentication (2FA) options available for player accounts to reduce the risk of unauthorised login.
• Incident response procedures designed to detect, contain, and report security breaches within appropriate timeframes.

Despite these measures, no system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, dj47 will notify affected players without undue delay and take all reasonable steps to mitigate the impact. If you suspect that your dj47 account has been compromised, contact our support team immediately at [email protected].

8. Your Privacy Rights

As a dj47 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within five (5) business days.

• Right of Access: You have the right to request a copy of the personal data dj47 holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly through your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw your consent and no other legal basis applies. Note that we may be required to retain certain data for legal or compliance reasons even following a deletion request.
• Right to Restriction: You have the right to request that we restrict the processing of your data in certain circumstances, such as while a rectification request is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, machine-readable format and to request that we transmit it to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing where our legal basis is legitimate interest, subject to our demonstrating compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

9. Children & Minors

The dj47 platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or store personal data from any individual under the age of 18. If we discover that we have inadvertently collected data from a minor, we will immediately suspend the associated account and delete the data without delay.

If you are a parent or guardian and believe that a person under 18 in your care has registered a dj47 account or provided personal data to us, please contact our support team at [email protected] immediately. We will investigate and take appropriate action within 48 hours of receiving your report.

10. Policy Updates

dj47 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players via email to their registered address and/or via an on-platform notification. The updated Policy will take effect from the date specified in the notification.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your data. The date of the most recent update is shown at the bottom of this page.

If you have any questions, concerns, or requests relating to this Privacy Policy or dj47's data practices, please contact our privacy team at [email protected]. Our team is available 24/7 and will respond to all privacy-related queries within five (5) business days (BST, UTC+6).